Arlington Restoration Group routes emergency and non-emergency restoration calls to licensed, insured crews serving Arlington County and the surrounding area, 24 hours a day, seven days a week. Whether you're dealing with active flooding right now or want to schedule a mold inspection for next week, the same number gets you started.

Business Details

  • Phone: (703) 419-9452
  • Address: 205 N Wayne St, Arlington, VA 22201
  • Availability: 24/7 emergency dispatch, every day of the year

What to Have Ready When You Call

Calls get routed faster when a few basics are ready up front:

  • The property address, including unit number for a condo or apartment
  • A brief description of what's happening — a burst pipe, an overflowing appliance, fire damage, a musty smell, standing water
  • Whether water is actively flowing and whether the water source or power to the area has been shut off
  • Your insurance information, if you have it, though it isn't required to get a crew dispatched

If you haven't already, see what to do immediately after finding water damage for steps you can safely take while help is on the way.

Service Area

Coverage spans Arlington County's neighborhoods — from Rosslyn and Ballston to Crystal City, Pentagon City, and Columbia Pike — along with nearby communities including Alexandria, Falls Church, McLean, Tysons, Vienna, Annandale, and Springfield. Check the full service areas page to confirm your location is covered before you call, or just call and we'll route you.

Who You're Calling

Work is performed by licensed and insured restoration professionals with access to IICRC-certified expertise for water, fire, and mold jobs. Insurance claim assistance is available on every job through the crew that's dispatched to your property, and the same call line handles both emergency dispatch and non-urgent scheduling — for example, booking a mold inspection or getting a quote on repairs from damage that happened a while ago.

Residential and Commercial Calls

This line handles calls for houses, condos, and apartments as well as offices, retail spaces, restaurants, and other commercial properties. Let the person taking your call know if the property is occupied, vacant, or a business that's currently open, since that affects how the job gets scheduled and staffed.

Local Emergency Resources

If you're facing an active fire or any immediate threat to safety, call 911 first — before calling any restoration line. For non-emergency questions about Arlington County's public water and sewer system specifically (not restoration), Arlington County's Department of Environmental Services Water/Sewer Engineering section can be reached at (703) 228-3677. For an active water main break or a sewer backup that's a public utility emergency rather than a property damage issue, contact Arlington County's emergency line directly rather than a private restoration number.

Frequently Asked Questions

Is someone available if I call after hours or on a weekend?

Yes. Dispatch is available 24/7, including nights, weekends, and holidays, for water, fire, and mold emergencies.

Do I need to have an insurance claim started before I call?

No. A crew can be dispatched first, and insurance claim assistance and documentation are handled as part of the job.

What if I'm not sure whether my situation counts as an emergency?

Call anyway. The intake process will help sort out whether you need an emergency dispatch or a scheduled appointment, such as for a mold inspection.

Is this the number to call for a public water main break or sewer emergency?

No. Public water and sewer utility emergencies should go to Arlington County directly. This number is for restoration work on a specific property.